Support
Something not right?
Ridelark is made by one rider. Email, and you'll hear back from the person who built it, usually within a few days.
What helps us fix it
- Your phone and its Android version.
- The Ridelark version, from Settings.
- Roughly where and when it happened. A nearby town or road is plenty; we don’t need your home.
- What you expected, and what it did instead. A screenshot helps.
- Whether a Tripper pod or an intercom was connected.
Common questions
Do I need an account?
No. Ridelark works without one. An account will only ever be needed for paid extras, if and when they arrive.
Does it work with no signal?
Yes, for the areas you have downloaded. Routing and spoken directions run on your phone. Searching for places and the full map still need a signal for now.
My Tripper pod won't connect.
Check it is turned on under Handlebar displays, the ignition is on, and Royal Enfield's app isn't connected to the pod at the same time. If it still won't, forget the pod in Ridelark and pair again with the PIN it shows.
I can't hear directions in my helmet.
Make sure your intercom is connected to the phone for media audio, and turn the volume up while a direction is playing.
Is it on iPhone?
Not yet. Ridelark is Android only for now.
Is Ridelark made by Royal Enfield?
No. Ridelark is an independent app, not made by or connected with Royal Enfield.